Shipping & Returns

RETURN ADDRESS

Returns Department
Attn: Visol Products
859 J Place Suite A
Plano, TX 75074

 

REFUND & RETURN POLICY

Customer can return an item for a full refund if they are not satisfied with the quality of the product. Refunds/Returns are processed with the following rules (No exceptions made):

▻ Must be returned within 30 days of receiving the item (from the date tracking number shows the order as delivered)

 Contact us via email to receive an RMA number for your return. Returns without an appropriate RMA number may take longer or not be considered for returns.

▻ Item should be unused and undamaged. Product in damaged, used, or scratched condition will not be eligible for a refund.

▻ Item must be returned in original packaging. Items received not in original packaging may have 20% deducted from the refund or may not qualify.

▻ A shipping & handling charge of $7.95 applies if a product is returned for exchange. Only the cost of the item is refunded in case of return.

▻ We do not sell used or refurbished items. If there is a technical problem with an item that has been used, please return it to the manufacturer for repair/replacement. We do not hold responsibility for used items.

▻ Refund cannot be given for engraved items unless engraving was not done according to customer’s instructions.

▻ A copy of the order or packing slip and a note explaining the reason for return must be included with the return package.

▻ All returns are processed on Friday. No returns will be processed upon request.


SHIPPING INFORMATION

Please factor in both processing and shipping times.

We work hard to process all typical orders without engravings in 1-2 business days. If an order contains engraved items, processing time becomes 3-4 business days.

We offer Expedited Engraving service for $3.95, which will ensure that orders with expedited engraving process in 1-2 business days. Expedited Engraving Services must be selected on the product page when adding engraved items to car. Requests for expedited services will not be taken after the order is placed.

Please note that first time orders require one extra day of processing.

SHIPPING RATES & SCHEDULES

Standard Shipping
FREE Standard Ground Shipping (USA Only).
Delivers within 7-9 business days.
Standard Shipping Delivers within 2-3 weeks for Canada and 3-4 weeks for other international countries for standard shipping.
Please note that the shipping method is at our discretion depending on quantity, shipping weight and value. Standard Shipping is either USPS First Class Mail or UPS SurePost (a combination of UPS and USPS). UPS to Hawaii adds an additional day to shipping time.

USPS Priority Mail
Flat $6.45 per Order.

USPS Express Mail
Starts at $29.1. Real time quote based on weight and zip will be provided upon checkout.
Delivers on weekdays or weekends. Shipping takes 1-2 days (except during holidays which may require up to 4 days).

UPS Next Day Air
Starts at $33.41. (varies with # and weight of items).
Shipping time is next day. (No weekend delivery).

UPS 2nd Day
Starts at $19.51. (varies with # and weight of items).
Shipping time is 2 days. (No weekend delivery).

UPS Ground
Starts at 10.99. (varies with # and weight of items).
Shipping time is 3-6 days. (No weekend delivery).
Please Note:
If an item is out of stock, we will contact you as soon as possible.
Butane Refills are shipped separately by ground mail only.
In accordance with government regulations, all lighters are shipped without any fuel in the tank via ground parcel services.